Terms of service

1. Who we are and what these terms cover

EU Project Manager (“the Platform”, at pm.theplentygroup.eu) is operated by SIA "Plenty Group", registration number 40203061230, Latvia (“we”, “us”). By creating an account or using the Platform you agree to these Terms. If you use the Platform for an organisation, you confirm you may accept them for it.

These Terms include our Data Processing Agreement, which governs the personal data we process on an organisation’s behalf. How we handle personal data as controller is in our Privacy Policy.

2. Definitions

• Customer — an organisation that uses the Platform, whether it signs up itself or its users join a project another organisation runs.
• User — a person with a login.
• Content — the projects, partners, working-time records, financial figures, meetings and files a Customer enters.
• Order — the plan and any commercial terms agreed with a Customer.

3. Accounts and access

• Accounts are for named people; credentials are personal and must not be shared.
• Two-factor authentication is required to sign in.
• The Customer decides who it invites and at what level of access, and is responsible for keeping that up to date.
• You must give accurate account details.

4. Acceptable use

You agree not to use the Platform unlawfully or to infringe others’ rights; upload malware; attempt to access data or accounts you are not entitled to; probe, scrape or overload the Platform; or misrepresent who you are. Serious or repeated breaches may lead to suspension (section 9).

5. Your data and our rights

• Your Content is yours. We claim no ownership of it and process personal data in it as your processor under the Data Processing Agreement.
• The Platform is ours. Its software, design and documentation belong to us; these Terms grant you a limited, non-exclusive, non-transferable right to use it while your account is active. You may not copy, resell, reverse-engineer or modify it except as the law allows.
• Optional AI features work through an AI provider account that you or your organisation connect with your own key; that provider’s own terms and charges apply to that account. The exception is the document imports we cover — your first, and on a paid plan three per credit — which we read on our own AI provider account at no charge.

6. Availability and changes

• We aim to keep the Platform available but do not promise a specific uptime level unless an Order says so.
• We may carry out maintenance and will give reasonable notice of planned downtime where we can.
• We may change or improve features; we will not materially reduce the core service for a paying Customer without notice.

7. Fees

Fees, when billing starts and how to pay are as published on our pricing page when you order, or as set out in the Order. Prices exclude VAT, which is added where it applies.

• A paid plan renews automatically for the same period, a month or a year, until it is cancelled.
• Cancelling takes effect at the end of the period already paid for, and so does reducing a plan. We do not refund part of a period.
• The price of an annual plan is fixed for the year paid for.
• Card and SEPA Direct Debit payments are taken by our payment provider, Stripe, on its own secure pages, and the invoice comes from there. Other payments are by bank transfer against our invoice.
• If a payment fails, we and our payment provider tell you and try again. If it is still unpaid 14 days after it first failed, the paying organisation's projects become view-only until it is paid. Nothing is deleted: everything stays readable and exportable, and paying makes the projects editable again at once.
• If you dispute a payment with your bank, please tell us first. We may treat a disputed payment as unpaid while the dispute is open.

8. Warranties and liability

• The Platform is provided “as is” to the extent the law allows; we do not warrant it will be uninterrupted or error-free.
• Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law.
• Subject to that, and as this is a business-to-business service, our total liability arising out of the Platform is limited to the fees the Customer paid us for it in the 12 months before the event giving rise to the claim, and we are not liable for indirect or consequential loss.
• You remain responsible for meeting your own EU-grant obligations; the Platform helps you keep records but is not a substitute for your own legal and financial judgement.

9. Suspension and termination

• You may stop using the Platform and ask us to close your account at any time.
• We may suspend or terminate access for a material breach, a serious security or legal risk, or non-payment after notice; where practical we give notice and a chance to fix the problem first.
• On termination we handle your Content as set out in the Data Processing Agreement (return or deletion), subject to records we must keep by law or for audit.

10. Governing law

These Terms are governed by the law of Latvia, and disputes are subject to the courts of Latvia, without prejudice to any mandatory consumer rights.

11. Changes and contact

We may update these Terms. We will change the date above and, for a material change, ask you to accept the new version when you next sign in; if you do not accept it, you can stop using the Platform. Contact: SIA "Plenty Group", info@theplentygroup.eu.